Is this really the first impression they want to make?
“Dear Passenger,
As an erroneous impression has seemingly been created by reports regarding maintenance of aircraft, in the wake of an incident involving a leased aircraft in our fleet, I would like to take a few minutes of your time to apprise you of the factual position. Of the 25 leased aircraft in our fleet, one aircraft was unfortunately involved in three incidents of tyre bursts at take-off...reports tended to give an impression that there was something amiss in the maintenance of our aircraft. This is just not the case.”
Haven’t read the reports they’re referring to, but suddenly not feeling so good about the 10 hour flight that lies ahead.
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